Cancellation policy
Cancellation Policy
This Cancellation Policy applies to purchases made via www.healerlabs.co.uk.
1. Cancelling Before Dispatch
You may request to cancel your order before it has been dispatched. If your order has not yet been processed or shipped, a full refund will be issued to your original payment method.
Orders placed before 6:00 PM UK time (Monday–Friday) are typically processed the same working day. Cancellation cannot be guaranteed once processing has begun.
2. Cancelling After Delivery
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods.
In addition, we offer a 30-day return policy from the date of delivery, subject to the conditions below.
- Items must be unopened.
- Items must be unused.
- Items must be in original, factory-sealed packaging.
Due to hygiene and safety requirements, opened food supplements cannot be returned unless the item is faulty or supplied in error.
3. Refunds
Once returned goods are received and inspected, refunds will be processed to your original payment method within 5–10 working days (depending on your bank or payment provider).
Original standard delivery costs will be refunded in accordance with UK consumer law.
4. Exceptions
We reserve the right to refuse cancellations or returns where products have been opened, are not in resaleable condition, or where requests are made outside the 30-day period.
This does not affect your statutory rights.
Contact Information
If you wish to request a cancellation or need assistance, please contact us:
Email: info@healerlabs.co.uk
Phone: +44 117 332 2086 (Mon–Fri, 11:00 AM–5:00 PM UK time)
Registered Office:
Newminster House
27–29 Baldwin Street
Bristol
BS1 1LT
United Kingdom