Shipping policy

Thank you for shopping with Healer Labs London. Please review the information below regarding order processing and delivery.

UK Shipping

All UK orders are shipped via Royal Mail.

  • Free UK shipping on orders over £59.99
  • Orders between £0.00 and £59.99 are charged a flat shipping rate of £3.99.

Shipping costs are calculated and displayed at checkout before payment is completed.

International Shipping

International orders are shipped via DPD.

  • International shipping is charged at a flat rate of £8.99

Estimated international delivery time is 5–12 working days, depending on the destination country.

Please note:

  • Customers are responsible for any customs duties, taxes, or import charges that may apply in their country.
  • We are not responsible for delays caused by customs clearance procedures.

Shipping costs are displayed at checkout before payment is completed.

Order Cut-Off Time

Orders placed before 6:00 PM (GMT), Monday–Friday will be processed the same working day.

Orders placed after 6:00 PM, or on weekends and public holidays, will be processed on the next working day.

Handling Time

Orders are typically dispatched within 0–1 working day (Monday–Friday).

Orders placed before the daily cut-off time are usually dispatched the same working day.

Estimated Delivery Time

UK

UK deliveries typically arrive within 1–3 working days.

International

International delivery times typically range between 5–12 working days, depending on the destination country. Delivery may take longer due to customs processing.

Delivery timeframes are estimates and may vary during peak periods or due to circumstances outside our control.

Tracking Information

Tracking details will be provided via email once your order has been dispatched.

Incorrect Address Information

Please ensure that your delivery details are accurate at checkout.

We are not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

Delayed or Lost Orders

If your order has not arrived within a reasonable timeframe, please contact us:

Email: info@healerlabs.co.uk
Phone: +44 117 332 2086 (Mon–Fri, 11am–5pm UK Time)